Support

 


How to buy

Order a presentation:
We will be glad to present our system and its features for your company, and we are also ready to provide a device for testing the system. To order a presentation or purchase a Phantom tracking system, please leave a request on our website under GET A QUOTE. Our manager will contact you shortly after and provide all the details.

Delivery:
Delivery is available throughout Canada and the United States by Canada Post or UPS.

Payment:
Payment types - we accept check, Interac E-Transfer, wire transfer, and PayPal.

 


How to use

Quick start: 

  • Registration: After purchasing the system, you will get access to your Personal Cabinet, which will be available through a link - https://phantom-gps.com/users/profile. In your Personal Cabinet, the information will be displayed about your object’s location received from the Phantom device. Also there you will find instructions for working with the software and recommendations for installing the device on your controlling object.
  • Installation: To install the device on your controlling object, you can contact our Partners or do it yourself by following our recommendations. You will find installation instructions in your Personal Cabinet. If you have any questions, please contact our technical support. 
  • Operation: During the first days after installing the device on your object, you will receive the first message with its location in your Personal Cabinet. If you want to receive notifications by email, please set the appropriate settings in your Personal Cabinet (more in the user manual). If during the day the Phantom location information does not arrive in your Personal cabinet, please contact our technical support.
  • Emergency: In the case of car theft, you need to contact our technical support and activate Emergency Search mode and contact the police. After your object is found, contact our technical support to replace the battery and check the status of the device.

Detailed User Manual:

You will find detailed user instructions in your Personal Cabinet in the Help section.
 


Support, service, and warranty

We provide a warranty for a full period of service.

  • If you have any questions about the service of the device and its use, please contact our technical support - support@phantom-gps.com
  • If technical problems with the device are found throughout the entire period of its use, we will replace it with a new device charged for 1000 messages for free. Contact us to request support and get shipping details.


What to do after 1000 messages:

  • Please contact our technical support to replace the old device with a new one charged for 1000 messages for half of the initial cost.
    Contact us for payment and shipping details.


You can also find answers to frequently asked questions here: FAQ 

If you have other questions, please contact our technical support - support@phantom-gps.com
 


How to become a partner

If you want to become our partner, please fill out the application on the page Partners.